Refund and Returns Policy


We ship to mainland UK from this web site, please contact us on +44(0)1691 654282 for sales to Ireland.

Please notify us on your order detail if you have a specific delivery requirement, such as a restricted access. 

It is the responsibility of the buyer to provide the correct delivery information. Should the delivery courier be unable to leave a parcel at the delivery point , it is the responsibility of the customer to follow instructions on the courier company “missed delivery” card . Failure to adhere to these conditions may result in an additional delivery charge if re-delivery must be arranged over and above the couriers’ terms and conditions of delivery. We reserve the right to cancel an order if delivery can’t be made.  Refunds will be given minus the delivery costs.

It is the responsibility of the customer to request and /or download MSDS on any product purchased online.

Protection Zone – Returns.

Formal notice of loss, damage or shortage of goods shall be made by the buyer in writing by post/e-mail direct to the seller within seven days and no claims will be entertained unless this condition has been met.  

The liability of the seller for breach of this warrant or for any claim based on any defect in the good supplied shall not exceed replacement of the good shown to be defective or, in the sellers opinion, reimbursement of the price received for the goods.

On discovering any defect in the goods, the buyer shall give immediate notice to the seller to enable the complaint to be investigated and liability shall be attached to the buyer unless and until the procedure has been carried out.

Pictures shown on our website may differ from the actual product or packaging shown in images and we reserve the right to substitute a product or its packaging for a suitable alternative.

Return of Damaged or Unsuitable Goods

Any goods to be returned to Protection Zone  (under the trading name Signo NanoCare UK Ltd ) must first be authorised in advance by our sales team.

Please see the list below for some examples of items which will not be accepted:

  • Product containers which have been opened since leaving our warehouse
  • Products which may have been subject to freezing conditions
  • To return any products which have been incorrectly shipped or have been damaged in transit, you must first inform Protection Zone within 7 days of the delivery date. These items will be exchanged with suitable replacements where possible, or else a refund will be offered.

Returns that do not fall into the above categories, but are in a fit condition for resale, would be subject to a handling charge of 15% of the order value (subject to a minimum charge of £30).

Any returns to Protection Zone must be sent by a registered delivery service. ADA regulations must be observed when shipping hazardous chemicals.  Please note Protection Zone reserves the right to repair a returned product to fulfill supply requirements.  This does not impinge on any quality guarantees provided by Protection Zone.